...monitoring tuning, troubleshooting problems and expansion
* Review, enhance and develop backup and recovery strategies depending on SLA requirements.
* Develop, maintain, and administer complex ETL using SQL Server (SSIS).
* Design, implement and document Disaster Recovery...
Doporučené
Docasne práce
Plný úvazek
Práce z domova
Flexibilní pracovní doba
BNP Paribas Cardif
Praha
Před 5 dny
...Budget preparation & General cooperation with Procurement (RfP preparation, etc.)
* BRM focal point for CEE region
* Service Quality & SLA management and continual improvement
* KPI & metric gathering and reporting for requests
Requirements:
* Knowledge and at least...
Doporučené
Plný úvazek
Práce z domova
Flexibilní pracovní doba
Generali Česká pojišťovna
Praha
Před 1 dnem
...will play a critical role in maintaining and enhancing our IT infrastructure with responsible for monitoring Service Level Agreements (SLA). You will also maintain all IT Service Management processes, Operational Level Agreements (OLA) and underpinning contracts, together...
Doporučené
Docasne práce
Plný úvazek
Práce z domova
Přátelský ke psům
Flexibilní pracovní doba
British American Tobacco
Praha
Před 1 dnem
...Ruby
~ Proven ability to design, develop and operate commercially successful cloud services with high availability and well defined SLA
~ Experience with IaC, automation & configuration management using tools such as Terraform, Ansible, Puppet, Chef, CloudFormation...
Doporučené
Plný úvazek
S ubytováním
Flexibilní pracovní doba
...Application).
Provide incidents analysis and resolution on day to day basis, if needed. Make sure the incidents are resolved within agreed SLA. Provide incident reporting and co-ordinate incident prioritites
Execute complex problem and post-mortem analyses and identify...
Doporučené
Plný úvazek
Práce z domova
...main focus on Networking technologies, resolving incidents Monitoring of the ticketing system and ticket handling to achieve and exceed SLA/OLA Advance trouble shooting supporting Networking Technologies Knowledge transfer to L1 and L2 engineers. Assisting Level 1 and 2...
Doporučené
Plný úvazek
...technologies (HTML, JSON, REST API), GIT
Experience with ticketing systems or development methodologies – working with priorities, SLA, statuses, workflows, JIRA
Excellent communication and writing skills – reaching out to customers/internal teams, expanding...
Doporučené
Plný úvazek
Částečný úvazek
Práce z domova
Práce na dálku
Odpoledne směna
Flexibilní pracovní doba
60000 - 100000 Kč
...main focus on Networking technologies, resolving incidents Monitoring of the ticketing system and ticket handling to achieve and exceed SLA/OLA Advance trouble shooting supporting Networking Technologies Knowledge transfer to L1 and L2 engineers. Assisting Level 1 and 2...
Doporučené
Plný úvazek
Směnný provoz
Nepřetržitý provoz
...planning; debugging and optimisation of running applications
• Debugging monitored events;
• Holding operational standbys (if the SLA will require it);
What you'll need to succeed
First and foremost is your willingness to learn and develop further. Then you...
Doporučené
Nástup ihned
...preferred providers in different countries is important for an ongoing case.Follow the customers’ guidelines and Service Level Agreements (SLA) according to Euro-Center’s regulations and GDPR Instructions.Work in close coordination with his/her senior colleagues (senior...
Doporučené
Plný úvazek
Práce z domova
...Proxmox virtualized environments.
Ansible experience is highly preferred, optionally Terraform
Expertise in designing and monitoring SLA’s for critical infrastructure tools.
Any knowledge of blockchain infrastructure like Ethereum or Cosmos Ecosystem.
Bonuses...
Doporučené
Plný úvazek
Práce na dálku
...issues
Collect, scan, and file all paperwork daily
Other duties as business deems necessary
Ensure all customers and company SLA’s, KPI’s & SOP’s are adhered, followed and guidelines are met.
Execute all Dangerous Goods shipments in compliance with all...
Doporučené
Plný úvazek
Nočna směna
Flexibilní pracovní doba
...Application).
Provide incidents analysis and resolution on day to day basis, if needed. Make sure the incidents are resolved within agreed SLA. Provide incident reporting and co-ordinate incident priorities
Execute complex problem and post-mortem analyses and identify...
Doporučené
Plný úvazek
Práce z domova
...experience with MS Visual Studio 2019
- Experience developing or designing systems with reliability greater than 99.9% operating under SLA
What you'll get in return
- Pleasant informal working environment, refreshments at the workplace, flexible working hours,...
Doporučené
Plný úvazek
Částečný úvazek
Trvalý pracovní poměr
Práce z domova
Flexibilní pracovní doba
...service delivery, ensuring exceptional customer satisfaction and timely resolution of complex queries.
~Provide guidance to the team for SLA compliance and customer relationship management.
~Effectively manage relationships with internal and external stakeholders.
~...
Doporučené
Flexibilní pracovní doba
Odpoledne směna
...accordance with the KYC business procedures and in line with the Global Minimum KYC Standards and Saxo Group’s Risk Appetite;
To meet the SLA’s for processing the incoming clients and meet the agreed Quality standards;
To participate in daily tasks such as quality check,...
Plný úvazek
Práce z domova
...proactively questions status quo to solve issues.
Support to structural improvements (PDCA & Risk Management followup) & projects SLA KPI and Excellence Program dashboard tracking support.
Coordination of inbound container flows to the UK including planning distribution...
Práce na dálku
...with business and regulatory standards to provide a reliable solution and operational support
Monitor and control services based on SLA, including ongoing enhancement in shared areas and communication with end-users
Engage proactively with teams in Frankfurt, Prague...
Plný úvazek
Flexibilní pracovní doba
40000 - 50000 Kč
...system preferred
Demonstrated experience troubleshooting customer escalations within a ticketing-based workflow, while achieving SLA requirements
Proficiency in MS Office, with an emphasis on Excel
Willing to work in a rotational shift including non-standard...
Práce na dálku
Plný úvazek
...work to ensure all system users are effectively supported, by the management of user tickets, outages, and issues to resolution within SLA.
HRIS Strategic Roadmap: You will contribute to the creation of the rolling three-year SuccessFactors Roadmap, ensuring it...
Práce na dálku
...a team, providing guidance, training, and support, setting performance goals, and fostering a high-performance culture.
~Ensure AP SLA metrics and performance indicators are met, implementing improvements as necessary to achieve desired levels.
Requirements:...
Flexibilní pracovní doba
...behalf of user and appropriate resolver teams
Providing initial response time to the requester using the predetermined process & SLA.
Perform fault isolation in support of clients escalating as required.
Use collaboration technologies such as Microsoft...
Plný úvazek
Práce na dálku
Flexibilní pracovní doba
...management & procurement support to maximize value creation
~ Investigate and resolve service complaints
Deliver on teams agreed SLA’s
Comply with company standards and use all in-house IT tools effectively
Undertake project work as required by management...
Plný úvazek
Trvalý pracovní poměr
...vendors as needed
Respond to associate requests in a timely and professional manner
Create and maintain service level agreements (SLA’s) with vendors, audit services on a regular basis to ensure service quality is met
Obtain vendor price quotations, prepare POs,...
Plný úvazek
Flexibilní pracovní doba
...report the success of related DestinE activities.
Responsibilities:
Operate USR Services efficiently and in line with defined SLA.
Notify users on and manage DUA operations anomalies.
Provide the users with Help Desk assistance.
Contribute to Operations...
Plný úvazek
Práce na dálku
Serco
Brno
před měsícem
...Are you experienced in Service Management? Do you understand business demands and translate them into SLA?
The IT Service Manager will identify, create and implement service management strategies, services and products to meet growing business demands for the CEE brands...
Plný úvazek
Flexibilní pracovní doba
...able to efficiently check all terms & conditions required for each case.Follow the customers’ guidelines and Service Level Agreements (SLA) according to set regulations and GDPR Instructions.
Requirements
Fluent ItalianAdvanced English (B2/C1)Empathy towards...
Plný úvazek
Práce z domova
S ubytováním
...configuration work according to our project methodology ensuring that all software applications are implemented successfully according to the SLA: on time and on budget
Maximize usage of OOB features and provide technical design or develop/customize solution approach for...
Plný úvazek
Práce na dálku
...resolution.
~People Leadership: Lead and manage teams for AP and AR, setting performance goals, and fostering a high-performance culture.
~SLA Management: Ensure strict adherence to SLAs, maintaining high service delivery standards and exceptional customer satisfaction.
~...
Flexibilní pracovní doba
...preferred providers in different countries adequate for an ongoing case.
Follow the customers’ guidelines and Service Level Agreements (SLA) according to Euro-Center’s regulations and GDPR Instructions.
Work in close coordination with his/her senior colleagues (senior...
Částečný úvazek
Plný úvazek
Práce z domova
Nástup ihned
Flexibilní pracovní doba