We offer
Working at Maersk brings a unique blend of being part of a rich heritage and an enthusiastic, youthful, fast-paced logistics company. We believe in rewarding and recognizing individual performances within highly professional teams supported by our distinctive values.
Collaborative and commercial mindsets are the key cornerstones of being a high performer in Maersk.

As a LCL Team Leader - Czechia, Slovakia and Hungary you own and manage end-to-end customer experience within the assigned scope in LCL Product, in compliance with relevant company procedures. Strictly monitor performances through KPI’s with particular attention to Quality and Finops. You focus on engagement and development of individuals’ skills and lead the LCL Delivery Team on Maersk’s transformation journey to proactive and silos-free environment, emphasizing on digital-driven habits internally and with customers.

Key responsibilities:
In this role you will:

People

Guide LCL Delivery Team Czechia, Slovakia and Hungary through clearly defined annual targets balancing quality, cost and consistency.
Monitor all assigned KPI’s for an all-round coverage and timely act on non-compliances.
Identify/attract and retain talent, offer opportunities to learn and grow
Ensure team(s) in Czechia, Slovakia and Hungary are trained and practice in accordance with global standards

Process and quality

Work with internal stakeholders to fine-tune and improve end-to-end processes and align with other Team Leaders in the Area to achieve synergies.
Ensure that solutions/processes are clearly defined within SOPs and understood by the team members, as well as the SOPs remain updated and duly cascaded to all stakeholders.
Drive teams with strong orientation towards delivering superior LCL customer quality.
Eliminate manual work and push for automatization by making the most out of all existing tools and working closely with SME in order to develop new tools that can support the team(s) daily.
Work to fully exploit GSC support by delegating transactional tasks and let FO focus on added-value activities
Be the 1st point of escalation for the team members on behalf of the manager and to resolve and take the necessary action before escalating further.
Manage LCL Delivery capacity according to demand.

Finance

Ensure all costs and incomes are captured in system by the team & closely work with BCO to spot discrepancies, and ensure timely invoicing according Area’s standards.
Analysis
Actively monitor volume trajectory of customer base, work with Product/Sales to maximize MLC network utilization.
Constantly feed market and customer information with internal stakeholders (in particular, Product/Sales).

We are looking for:
We are looking for a quite round professional, with a good knowledge of the shipping industry and the proper professional behavior. Strong communication skills are instrumental for the role as you will cooperate with internal stakeholders, external customers and you will guide your team in achieving the set targets. Financial understanding is highly appreciated and you will have to ensure the costs and incomes are captured in the systems. the ability to guide and develop a team as a coach and mentor are instrumental It goes without saying that the role requires the ability to prioritize. English and Italian are the languages required for this role.

Location

The positions is based in Czeck Republic, Slovakia or Hungary.

If you have been reading so far, we are glad to see you are interested! If you could see yourself in this role and you are keen to join our journey to become the Global Integrator of Container Logistics, we are very much looking forward to your application.

Our recruitment process:
If you are a self-confident, good-mannered person with a hunter mindset, eager to go the extra mile for your customers, than we are waiting for your application. Please write it in English. As applications will be read continuously, do not wait with your application!

#Li-Hybrid #Li-GG1

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .

LCL Team Lead - Czechia, Slovakia and Hungary