Team Manager - Technical Support @ Xperi

Odpovědnosti

Původní popisek. 

1. Lead, mentor and develop a team of Technical Support Engineers responsible for supporting embedded consumer electronics products and services.
2. Manage day-to-day support operations, ensuring customer-impacting issues are triaged, prioritised and resolved within agreed service levels.
3. Act as the technical escalation point for complex issues, driving resolution across Engineering, Product, QA and Operations teams in a globally distributed environment.
4. Own client monitoring strategy, development and operations, enabling proactive identification, tracking and escalation of service-impacting issues across deployed customer populations.
5. Provide technical leadership for Incident and Problem Management activities by coordinating incident response, supporting Root Cause Analysis (RCA), driving resolution of complex issues and reinforcing continuous service improvement initiatives.
6. Analyse support trends, incident data and operational metrics to identify recurring issues, improve operational effectiveness and drive adoption of AI-assisted tools that reduce issue detection, triage and resolution times.

Ukázat vše (9)

O pozici / o projektu

Původní popisek. 

Xperi invents, develops and delivers technologies that create extraordinary experiences at home and on the go for millions of people around the world. Powering billions of consumer electronics, connected cars and digital content titles, we make entertainment more immersive, driving more intelligent and every interaction seamlessly personalised through our renowned consumer brands: DTS® , HD Radio™ , IMAX® Enhanced and TiVo® .

Xperi (NYSE: XPER) is a publicly traded technology company headquartered in San Jose, CA with over 2,000 employees across North America, Europe and Asia. Come join a thriving team where you can play an integral role in shaping the future of entertainment technology.

Life @ Xperi :

At Xperi , we value People, Customers, Performance and Innovation. We are dedicated to creating a workplace where all employees have a voice and sense of belonging, feel safe and valued, and are acknowledged for how their unique differences contribute to organisational culture and business outcomes.

Our employees and their families are important to us, and our comprehensive pay, stock and benefits programmes reflect that. Xperi supports personal well-being, builds financial security and enables employees to share in our collective success.

Detail pracovní nabídky

• Ihned
• Práce na dálku 1 den v týdnu

Výhody v kanceláři

• Bezplatná káva
• Parkování kol
• Sprcha
• Bezplatné občerstvení
• Bezplatné nápoje
• Zábavná zóna

Výhody

• Sportovní balíček
• Soukromá zdravotní péče